0
Completed

Campground cancellation fees. I was surprised to find out how high the cancellation fees for a campground site. After paying $72 for two nights, I needed to change or cancel my reservation and received a refund of $25. Never saw it on your web site..

max_bauer 2 months ago in Website (larimer.org) updated by Gregg Turnbull 2 months ago 1

Did not realize what I was signing up for when making the reservation, and that the cancellation fee would be about 3/4 of the cost of the reservation.  Please make the cancellation fees more obvious on the website.

Answer

Answer
Completed

Very sorry confusion in the reservation policy. It is posted on our website https://www.larimer.org/naturalresources/reservations/campgrounds in the drop down menu, under Reservation Guidelines and Reservation Fees.

Cancellation policy:

Cancellations made 5 days or less prior to arrival will forfeit 1 night's camping plus the transaction and cancellation fee. Partial cancellations are not allowed. Once a reservation is created, the entire reservation can be changed but not the number of days. To change the number of days of a reservation, the entire reservation must be cancelled.


If you change or cancel a reservation, you must pay an additional $6.35 fee. If you cancel fewer than 5 full days before arrival date, or cancel any part of the reservation after arrival at the park, you may forfeit up to two night's camping fees, since the site won't be available for other people to reserve

Answer
Completed

Very sorry confusion in the reservation policy. It is posted on our website https://www.larimer.org/naturalresources/reservations/campgrounds in the drop down menu, under Reservation Guidelines and Reservation Fees.

Cancellation policy:

Cancellations made 5 days or less prior to arrival will forfeit 1 night's camping plus the transaction and cancellation fee. Partial cancellations are not allowed. Once a reservation is created, the entire reservation can be changed but not the number of days. To change the number of days of a reservation, the entire reservation must be cancelled.


If you change or cancel a reservation, you must pay an additional $6.35 fee. If you cancel fewer than 5 full days before arrival date, or cancel any part of the reservation after arrival at the park, you may forfeit up to two night's camping fees, since the site won't be available for other people to reserve